In business relationships, there are often untapped opportunities that could be beneficial for both company and client. When addressed, they also help build levels of trust in the relationship. Are your team making the most of your opportunities?
MPI’s bespoke account and relationship management programmes are renowned for educating teams on how to change the status quo and create win-win situations for both parties, time and time again. It’s all about advancing relationships, not just continuing them. So to summarise:
Think about this: do each and every one of your clients use every one of your services? The answer is most likely ‘no’, probably because not all of them are appropriate for their needs. But with a little investigation and using the knowledge of your account or relationship managers, you’ll be able to spot a number of untapped opportunities that could lead to potential win-win outcomes for both parties.
Using what they know about the capability of the business and the needs of their client, successful account or relationship managers go above and beyond to create opportunities that really resonate across both parties. And that’s what counts.
Using a structured approach to the process of account management, MPI are able to develop those relationships further by creating bespoke learning programmes that allow your relationship managers to explore new opportunities with their clients.